THE ROLE OF EXPERIENCED MANAGERS IN IMPROVING PATIENT SAFETY
Frank Federico
Frank Federico, RPh, Executive Director,Strategic Partners, Institute for HealthcareImprovement (IHI), works in the areas of patient safety, application of reliability principles in health care, preventing surgical complications, and improving perinatal care. He is faculty for the IHI Patient Safety Executive Training Program and co-chaired a number of Patient Safety Collaborative. Mr. Federico serves as Vice Chair of the National Coordinating Council for Medication Error Reporting and Prevention (NCC-MERP). He coaches teams and lectures extensively, nationally and internationally, on patient safety.
Michael D. Pugh
Michael D. Pugh, MPH, Principal, Pugh Ettinger McCarthy Associates, has over 30 years of CEO experience in hospitals, health care systems, managed care organizations, consulting and health care services companies. He is a nationally known advisor and consultant to health care provider organizations, payer organizations, and government agencies focusing on issues of quality, performance, strategy, and governance. He is a senior faculty member for the Institute for Healthcare Improvement (IHI) and co-author of the highly popular IHI white paper, “Seven Leadership Leverage Points for Organization-Level Improvement in Health Care.”
Since 1998 Mr. Pugh has helped senior leaders define and execute strategies for improvement and organizational transformation, with specific areas of expertise in clinical integration, quality system planning and execution, governance processes, leadership system development, and strategic planning. Mr. Pugh has served on the boards of the American Hospital Association (AHA), the AHA Health Forum, the Colorado Hospital Association, and The Joint Commission. He is a board member of Verisma Systems, Inc., a national health care information handler and health information technology company, for which he served as CEO from 2004 until 2011 during the company’s start-up and early growth phases.
